Strengthen Performance Management & Employee Retention

Challenge:

Strengthen Performance Management & Employee Retention

A “Tier Two” accounting firm facing strong competition from its larger competitors for the top talent needed to address significant retention issues in order to achieve its growth objectives.

Solution:

Customized Training Incorporating Core Competencies

Chatfield Global LLC developed and administered an all-employee survey and an exit interview process to gather data on the causes of turnover at the accounting firm.

Based on our findings, we developed a competency model for the development of employees at all levels, from new associates through partners, and a customized performance measurement process to provide direct performance feedback from managers, project leads, team members, and clients.

In only the first year of implementation, retention improved by 5%.

Tags: #TalentDevelopment