Updated: Feb 14, 2019
University Needed Help Getting the Word Out on their New Pay System
Faced with significant time constraints, a large metropolitan university needed comprehensive communications support for the rollout of its new compensation program.
Outsource Rapid-Rollout Communications Support for New Compensation Program
Knowing that time was limited, the university retained The Chatfield Group to produce the broad range of communications materials it needed to support the imminent rollout of its new compensation program. Working in a compressed time frame, Chatfield’s compensation and communications team created a wide range of communications materials for the University’s HR staff and managers to use in discussing the new grade structures and salary ranges and in fielding questions about the new compensation structure. The university also made this information available on its intranet.
Key deliverables in this engagement included a Personalized Employee Statement as well as detailing how specific changes would affect individual employees; Talking Points for Managers – key information for managers to convey to their direct reports about the new compensation program; three different sets of scripted talking points for use by managers in one-on-one meetings with employees whose new pay is either above, below, or within the new pay range; a PowerPoint deck for the university’s compensation staff to explain the new compensation program to managers; and two sets of Frequently Asked Questions (FAQs) and corresponding answers – one for managers and another for employees. In addition, The Chatfield Group produced a description of the university’s Job Families and a Glossary of Key Terms.