Dear Workforce: Which appraisal system is best suited to our use of SMART goals, in which the exercises vary from project to project? —Trying to Get Smarter, human resource officer, construction, Kuwait Dear Smarter: The first step in your appraisal system should be to establish goals, and to make them “SMART.” The acronym stands for goals that are specific, measurable, attainable, relevant and time-bound. In construction, the organizational structure is typically based upon

Challenge: Measure Impact of Change Management Programs A rapidly growing health services provider wanted to assess the impact of its efforts to change its culture. Solution: Multi-Year Culture Assessment Project The Chatfield Group facilitated a series of programs to change the company’s culture. Employees participated in the design of these programs which generated buy-in and boosted employee morale. Each year, we conducted a culture survey and surpassed measures for succes

Challenge: Improve Retention and Strengthen Brand A top-tier accounting & consulting firm needed to gather data on a wide range of employee perceptions as part of an organization-wide effort to change the firm’s culture. Solution: Design Surveys for Employee & Alumni Groups To facilitate culture change, The Chatfield Group designed an all-employee survey to gather data on a wide range of employee perceptions. The project included survey design, administration, feedback report

Challenge: Provide Communications & Training to Ensure Success of New Performance Management Software To create a high-performance culture, a major utility was seeking to 1) improve its ability to prioritize and manage goals, 2) strengthen the alignment between individual, departmental, business-unit and corporate goals, and 3) enhance its performance management process. To address these objectives, the company was turning to integrated performance management software and nee

Challenge: Facilitate Open & Transparent Communications about Compensation A Fortune 100 company wanted to equip its managers and HR professionals with the means to communicate more effectively about compensation. When employees have a good understanding of how they are paid, the company reasoned, they are likely to be more engaged. What’s more, employee survey data indicated that company employees were eager to gain a better understanding of compensation issues, and the comp

Challenge: University Needed Help Getting the Word Out on their New Pay System Faced with significant time constraints, a large metropolitan university needed comprehensive communications support for the rollout of its new compensation program. Solution: Outsource Rapid-Rollout Communications Support for New Compensation Program Knowing that time was limited, the university retained The Chatfield Group to produce the broad range of communications materials it needed to suppor

Challenge: Create State-of-the-Art Website to Attract Rental & Real Estate Prospects A leading real estate company operating in a major metro market needed to totally revamp its website in order to compete more effectively. It also needed a new graphic identity. Solution: Develop Advanced, Interactive Website with Appealing Graphics As part of a comprehensive rebranding initiative, The Chatfield Group designed a technologically advanced transactional website featuring strong

Challenge: Quickly Train Large CSR Pool on Key Regulation To achieve time-sensitive business objectives, the call center of a large insurance company needed to train 2,700 new customer service agents at 13 separate locations on Medicare Part D. A severe shortage of instructors and classrooms compounded the challenge. Solution: A Tailored Block-Scheduling Training Program To meet the challenge, the Chatfield Group worked with site managers, team leaders, and a pool of internal